Privacy Policy - KoVitality

1. Introduction

KoVitality ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms or inquiry forms
Subscribe to our newsletter
Place an order or request information about products
Contact us via email or phone

This information may include: name, email address, phone number, postal address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support
To process and fulfill orders
To send you educational content and product information
To improve our website and services
To comply with legal obligations
To send marketing communications (with your consent)

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for specific purposes
Contract: When processing is necessary to fulfill a contract with you
Legal Obligation: When we must comply with legal requirements
Legitimate Interests: When processing is necessary for our legitimate business interests

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers who assist us in operating our website and conducting our business
Legal authorities when required by law or to protect our rights
Business partners with your explicit consent

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

KoVitality
5 Queen's Road, Belfast BT1 6EA, United Kingdom
Phone: +44 28 9087 5632
Email: [email protected]